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IT System Administrator in Fairfax, VA at Lucas Group

Date Posted: 3/17/2019

Job Snapshot

Job Description

Lucas Group is seeking an IT Support Technician with experience in the hospitality or retail industry to join the support center for a rapidly growing franchise chain..

As the Information Technology Support Technician, you will help ensure that all existing networks and systems for the restaurants and corporate office are secure and functioning at all times, including restaurant technology needs during service hours (nights and weekends).
You will need to work with the team to maintain all hardware, software, network, and security systems.

Successful candidate will be self-directed, committed to excellence, and have fanatical attention to consistency and detail.

Responsibilities:
  • Support the following software environments: Windows, Windows Server, mainstream mobile devices/platforms
  • Responsible for supervising the correct operation and monitoring of end-user systems ? Support enterprise applications including - Active Directory, Exchange, IIS, Group Policy, SQL, Great Plains, network stacks, network connectivity issues and troubleshooting, access control lists, and firewall rules
  • Ensure Payment Card Industry (PCI) compliance at all restaurants
  • Contribute to the research, selection, and deployment of solutions to technology needs in the areas of hardware, software, network, and security
General Responsibilities
  • Provide technical support, troubleshooting and root cause determination for all systems within the restaurants and support center ? Provide in person support to restaurants and support center members as needed
  • Hardware installation and software configuration for new systems using configuration/hardening standards including documentation
  • Working knowledge of multi-unit restaurant hardware configurations and software applications
  • Support and act as an escalation point for restaurants during emergencies as needed, i.e. restaurant system down on weekend, critical system (email, accounting, reporting, etc.) failure
  • Demonstrate time management skills and the ability to prioritize work in a highly dynamic and high pressure environment while interacting with a variety of different users, ranging from the restaurant level to the Executive Team
  • Effectively manage vendors to meet or exceed our expectations